Managed Services

Our end user management services have been built to support the new workplace normal. Your staff no longer work only from corporate offices and behind protected network firewalls.

Staff work from anywhere and at any time, there is no longer a typical 9 to 5 workday. With the prevalence of cloud computing, applications and resources are accessed across several different providers hosted on the internet. The endpoint device is now the “edge” of your IT network. It is imperative that endpoints are properly secured and protected.

Our end user support services has been developed to address the new normal so that you can feel confident your staff are able to work efficiently, get support when they need it and that all your endpoints are properly secured and protected to best practice standards.

The New Workplace Norm

Get support when you need it

24x7x365 On-demand help desk

  • Phone support
  • Email support
  • Whatsapp support
  • Self service web portal
  • Secure remote control
  • Office + Home based support
  • Response and resolution SLA's
  • Monthly report

Protect and secure endpoints

Endpoint device management

  • Security management
  • Antivirus management
  • Security patch management
  • Hardware asset report
  • Software asset report
  • Monthly report

Microsoft 365 Management

Digital workspace

  • Account and subscription management
  • Setup new users
  • Process leavers
  • Microsoft 365 health check
  • Monthly report
  • Review security recommendations

Advanced security

Advanced security and protection

  • Ransomware detection
  • Phishing detectio
  • Disk encryption
  • Website blocking
  • 3rd party backup

Reliable and fast access to systems

24x7x365 Monitoring & Management

  • 24x7x365 response team
  • Server and Network management
  • Wi-Fi management
  • Collaboration and Telephony


Business Continuity and Disaster Recovery

  • Complete data protection
  • Continuous data protection
  • Offsite backups
  • Disaster recovery in the cloud

Utilize Cloud Services

Azure services

  • Compute and Servers
  • Cloud storage
  • Azure site recovery
  • Windows Virtual Desktops
  • Database Services
  • Web Services
  • Azure Identity Management
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